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FAQ

The FAQ below attempts to answer the most common questions that we receive at FilmFlow. If you have visited our help section and your question is still not answered here then please feel free to contact us.

Facebook Registration

What are the benefits of signing in with my Facebook account?
How safe is it to sign in with my Facebook account?
What if I no longer want to have FilmFlow connected to Facebook?
I don't have a Facebook account. How else can I store my preferences?
What content will appear on my Facebook news feed?

Privacy / Your Profile

What personal information about me do you store?
Can other people see what films I have marked?
Can other people see what films I have looked at on the FilmFlow website?
I only want to store my channel preferences, I'm not interested in anything else.
Why are you requesting access to my Facebook data at any time?

General

How much does it cost to use FilmFlow?
Can I use FilmFlow on my mobile phone?
Where does FilmFlow get information from about films?
What do all the strange icons mean on the film detail page?
What is HD and how can I get it?
How does Sky Remote Record work?

TV Channels

How do I select my local BBC / ITV region?
How can I save my channel selections?
You don't currently have "x" channel available. Could you add it?
Is there a way to view films that are showing on Sky Box Office or "On Demand" through Sky or Virgin Media?

Technical

FilmFlow looks odd on my computer. Why is this?
Why should I bother to upgrade my web browser?
Certain features run slow. How can I speed them up?
FilmFlow looks all flashy/swishy! How is it all done?

Facebook Registration

What are the benefits of signing in with my Facebook account?

Signing in to FilmFlow allows you to make the whole website personal to your taste. You can save what channels you want to view, what genres you like, how you want the film list to display. Not only that, you can track your favourite actors so you'll know when they are on TV next and even better you will have access to something we call "Profile Buttons".

Profile Buttons allow you to 'Like' any film, so you can quickly spot it whenever it comes on TV next. Or you could mark it as "Want to Watch" for those situations where maybe you don't have time to watch it yet, or maybe it's a simple case of it being on in the cinema and you would prefer to wait until its on DVD or TV. With FilmFlow we'll keep track of the film for you so that you'll see when it's finally released or showing on TV. The final two buttons are "Want to Buy" and "Already Own" which allows you to keep track of your DVD collection and what you want to add to it.

On top of that, you will also be able to see in real time what your friends are doing, what films they like and what films they want to watch. If enabled in your privacy settings, your friends will be able to see the same about you, making the whole process of picking a film to watch a very sociable one.

For a more visual overview of some of the great features of FilmFlow, checkout out our features page.

One final note, unlike a lot of Facebook applications out there we don't post anything to your wall, nor will anything ever be posted on your friends walls unless you specifically request to do so by clicking the "Share" button located around the website. We are a friendly website after all :)

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How safe is it to sign in with my Facebook account?

We at FilmFlow take your privacy and security very seriously, so seriously in fact that we decided from the outset that we didn't want to store details about our members on our servers. The way around this is to use an external login system from people that deal with security issues daily and so know exactly what they're doing!

By logging into our website with your Facebook account, you can have a great user experience without the worries of handing over all your personal information for yet another company to store. The most important fact is that your username and password are never shown to us. If you're like my mate Chris and hate the idea of entering your password into some random website, then go to Facebook.com, sign in there, come back here and click the "Login with Facebook" button on our website. You'll then not have to enter any passwords and instantly be logged in here. Simples!

If you would like further information regarding this please feel free to look at the FAQ on Facebook's website, or contact us at any time with your concerns.

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What if I no longer want to have FilmFlow connected to Facebook?

If at any point you decide you no longer wish to use FilmFlow with Facebook, you can remove us from your Facebook account by simply visiting the application settings on Facebook. Once there, find "FilmFlow.tv" in the list of applications installed and press the "x" button on the right. This process is completely instant, so as soon as you remove FilmFlow.tv from your applications you will no longer be able to sign in to FilmFlow.tv.

We would obviously hate to see you leave and we know that FilmFlow provides a much richer experience when you are logged in, but at the same time we will always respect our users privacy and wishes at all times.

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I don't have a Facebook account. How else can I store my preferences?

We currently only allow people to sign in with their Facebook account, as we think this is the most secure and quickest way to register yourself on FilmFlow. We understand that not everyone has a Facebook account, nor do they wish to, but with over 500 million active accounts we decided it was the right route to take.

If you don't have a Facebook account then signing up is easy. For those worried about your privacy, Facebook only requires your name, email address and date of birth to sign up which is no more than a lot of websites already. You don't have to engage with other users if you don't want, you can simply use it as an account to sign into FilmFlow with. Convinced? Click here to sign up to Facebook.

If you still decide that you don't want to sign up then FilmFlow stores your channel preferences in a cookie on your computer. Although this will allow your channel preferences to be remembered on your return, clearing your internet cache can sometimes remove these files and you will then have to reselect your channels again. You will also have to re-enter your channel preferences on any other machine you use FilmFlow with. All other options on the website are only saved if you are signed in.

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What content will appear on my Facebook news feed?

FilmFlow does not post anything to your news feed unless you specifically click the "Share" button on a movies detail page. Using the Profile Buttons on each individual movie will only update your profile on the FilmFlow website, and this information does not get published on your Facebook news feed.

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Privacy / Your Profile

What personal information about me do you store?

The only personally identifiable information we store about you is your Facebook User ID, which is effectively a random set of numbers that just allows us to know that it's really you when you log in. In most cases this information is already freely available with a simple Google or Facebook search. We don't store your email address because Facebook doesn't provide it, and we have no reason to ask for it - so no chance of any spam from us!

We may occasionally serve you information on the website about what films your friends like and when their birthdays are coming up, mainly to provide a much richer and social experience for yourself. In order to compile this we will occasionally ask Facebook for a list of your friends that also use FilmFlow, and what their birthdays are. This information consists of their username (a random set of numbers) and their birthday, nothing else. We sometimes temporarily cache this information on our servers so that the website loads quicker for you, but it is disposed of routinely.

So to recap, the only detail we store on our server is your username, and we will occasionally store the usernames and birthdays of your friends for a short period of time. We don't store your name, personal information, or anything else at all.

Like pretty much every other major website on the internet, we also utilise cookies and maintain server logs which include the IP address of our users. It is important to state however that all of this data is completely anonymous, as we do not track what our users look at. It is simply there for statistical and security purposes. For more information on this please feel free to view our Privacy Policy.

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Can other people see what films I have marked?

The simple answer is, only if you want them to! We have our own privacy settings embedded into the FilmFlow website that gives you the option of either allowing people to see what films you have marked (to buy, to watch, etc) or if you prefer, to hide them from everyone but yourself.

There are two options regarding how your film choices are shared with other users:

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Can other people see what films I have looked at on the FilmFlow website?

We do not store or show other users what films you have decided to view more information on. The only time that information is stored is when you use the Profile Buttons and you can decide who can see that information within your privacy settings.

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I only want to store my channel preferences, I'm not interested in anything else.

That's fine! The Profile Buttons are there to hopefully give our users a better experience, but you don't have to use them. Profile Buttons can even be disabled by going into the "Filter Options" menu, and unticking the box "Show profile icons".

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Why are you requesting access to my Facebook data at any time?

In order to make life as easy as possible for you, FilmFlow adopts a policy of keeping you signed into the website unless you specifically click 'Log out'. Although this sounds scary and insecure, there isn't really a lot anyone can do with a logged in FilmFlow account, apart from maybe mark a few random films as your favourite - not really the end of the world ;). As long as you have logged out of Facebook, a logged in FilmFlow session would not give a user access to anything apart from FilmFlow.

In order to provide this "always logged in" experience, FilmFlow unfortunately needs to request access to your profile at any time. Although this is indeed what you are granting us, the pass code that Facebook provides us to do this is actually stored on your computer as a cookie - not our server, because as we mentioned before we don't store anything about you apart from your Facebook username. So in reality we don't have access at any time at all, and we could ramble on for days on why this is the case, but we are suspecting many of you have stopped reading already :) The reality is, a lot of website's including the BBC request this for exactly the same reasons, except they do store the pass code that Facebook provides them on their servers where as we don't. And hey, at least we have tried to explain why :)

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General

How much does it cost to use FilmFlow?

FilmFlow is a completely free service, and we plan to always keep it this way. The running of the website is solely supported by advertising, as we do not ask for payment or donations from our users.

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Can I use FilmFlow on my mobile phone?

Absolutely! We want to give our users the best possible experience, and that includes times when you can't get to a computer, or maybe its just inconvenient (you know, you're sitting down watching TV already).

By going to filmflow.tv on your mobile phone, you will be redirected to our simple to use mobile website which will quickly allow you to view films that are currently showing on TV. You'll also be able to do cool things such as watch trailers from YouTube (if your phone supports it) and set up your Sky box to record.

How well all features work will obviously depend on your phone, and whilst we are confident that it will work quite nice for iPhones and Android phones we cannot guarantee usability for other devices.

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Where does FilmFlow get information from about films?

We utilise a number of different data sources in order to provide you with the best amount of information possible. For trailers, we use a mixture of Trailer Addict and YouTube, and for most of the other data we use "The Movie Database" which is a Wikipedia style service but for movies.

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What do all the strange icons mean on the film detail page?

In order to provide you with lots of information very quickly, we utilise a number of icons that represent how films are being shown on TV. Whilst we try to make them as clear as possible for people to understand, we recognise that sometimes they wont make sense and so this page should help sort those issues out.


The HD logo means that particular film is showing in High Definition. HD is only offered by select channels but offers up to 5 times the picture quality of normal TV that you would get on standard Freeview or satellite services. Simply having an HD Ready TV does not mean you are watching an HD picture, you would need to be tuned into an HD channel like BBC HD, ITV HD, and so on.

For more information, check out our What is HD guide.


When you see the 3D logo, this means that with the right equipment (a 3D enabled TV and special glasses) you can watch the film in full 3D! Whilst you won't see many of these films about just yet (currently only Sky HD offer a 3D channel) you will see a number of films listed on the "Cinema" page that might be showing in 3D.


The Dolby Digital logo indicates that the movie will be broadcasting in full 5.1 surround sound. In order to experience this you will need to have equipment capable of receiving a Dolby signal, such as the Sky+ and Sky+HD box. You will also of course have to have a surround sound speaker system connected properly for it all to sound at its best.


If you see the 'S' logo, then this means this film has the option of subtitles available. It does not mean that the film has printed subtitles on the screen (like in a foreign language film for example), it just simply means that for those who are hard of hearing, subtitles are available for you to turn on.


When the AD logo is shown, it means you will have the option of turning on Audio Description. Don't know what Audio Description is? Allow Wikipedia to explain:

Audio description (AD) makes the visual images of media accessible for people who are blind and visually impaired the visual is made verbal. Using words that are succinct, vivid, and imaginative, describers convey the visual image that is not fully accessible to a segment of the population and not fully realized by the rest of us people who see but who may not observe.

Audio Description is something that needs to be turned on in order to be heard, so if you see the AD logo but don't want it, then don't worry you wont hear anything unless you turn it on. This service is available from all the major Digital TV providers (Sky, Freeview, Virgin, etc).


Finally we have our "Signed" logo. Whenever you see this logo it means that a person will be viewable on the screen performing sign language, for viewers that are either deaf or hard of hearing. Only a select number of films will have this, and they are usually only shown late at night as it is not possible to turn sign language off and on like you can with Audio Description.

We can appreciate that most user's will not want sign language to be present when viewing their film, so we have an option in the "Filter Options" pane to not show films that have sign language.

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What is HD and how can I get it?

HD stands for High Definition, and basically is the best thing to happen to TV since colour TV was invented (well, it's a personal opinion - I'll admit that). For years, many of us were content with a standard low definition analogue TV, and then digital came along and we all wanted that instead - mainly because of the picture quality.

Although the introduction of standard definition digital TV was great at the time, thing's always move on to bigger and better things, which is where HD comes in. An HD picture comes down to your TV at up to 5 times the size of a standard picture. That basically means a whole load of extra detail that is now viewable on your screen.

HD is available from lots of places now, for both free and premium paid for content. The leader at the moment is Sky HD with the most amount of channels, but you can also get HD from Virgin Media, Freeview and Freesat.

If you would like more information on this, please visit our What is HD guide for all the information you could possibly need!

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How does Sky Remote Record work?

If you have a Sky+ or Sky+HD box then you have a great feature available to you! By simply clicking the "Record" button on a movie's detail page you can send a request to your own Sky box to record the film for you. It's perfect if you are stuck in the office or away from home. Just simply click the record button, and the film will be there waiting for you when you get home.

In order to use Remote Record you must first set up the service from the Sky website. This will also give you access to Sky's full TV guide on their own website, allowing you to set a remote record on any program from any channel. More information on how to do this is available on sky.com

If you are on FilmFlow however, simply click on the "Record" button from the film's main detail page and you will be asked to select the channel you want to record from. The reason we ask this is because sometimes you can have the option of either recording from the standard definition channel, or the HD equivalent. You also would need to select your local region when recording from BBC 1 or ITV 1, but this should be remembered the next time you go to make a recording from that channel. If you are unsure what your region is, simply bring up the TV Guide on your Sky box and check the channel name of BBC One and ITV 1. For example, in East Anglia BBC One appears as "BBC 1 (E)", so you would select that channel when making your selection on FilmFlow.

Once the selection has been made, you will be redirected to Sky's website to confirm the remote record selection. This will require you to log into Sky's website with the username and password you used to sign up there. If you are concerned about security issues regarding this, simply go to Sky's website and sign in. As long as you keep your browser open you will remain logged into Sky's website, which will mean you won't be prompted for your Sky username and password when recording something on FilmFlow.

Please note that although most requests instantly appear on your Sky box, you should still allow at least 30 minutes for it to appear.

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TV Channels

How do I select my local BBC / ITV region?

In order to keep FilmFlow as simple as possible, we have made it so that all English regions are grouped into one. The reason for this is because we found that English regions only ever really change for news and the occasional TV show. In our research we never found a situation where one English region would show a film, and the other wouldn't.

Regions for Scotland, Wales and Northern Ireland however we found did occasionally differ from the English regions and for this reason we have made those channels available separately. To select those regions, simply unselect the standard BBC and ITV channels from the top of the channel list and then scroll down to the bottom of the list. You will then find a number of alternative regions for you to select from, depending on your location.

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How can I save my channel selections?

If you sign in to FilmFlow with your Facebook account then all the changes you make to your channel selection and viewing preferences will all be saved. This will then mean that you can go between any computer you wish, and all your settings will be there to view.

If however you do not wish to sign in with a Facebook account, then all the channel selections you make will automatically be saved in a cookie on your PC. You should note however that should the cookies get cleared (usually by clearing your temporary internet files) or if you visit FilmFlow on a different computer or browser, that your settings will be reset back to their defaults.

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You don't currently have "x" channel available. Could you add it?

FilmFlow always aim's to have as many channels available as we possibly can, so that you get as much choice as possible. If you come across a channel that has not been included, the most likely reason is that they simply don't show enough films. We will happily add a channel that only shows one film a week, but anything past that is simply not worth it.

If you think however that a channel we have not included should be, then get in contact with us and we'll be happy to review the situation.

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Is there a way to view films that are showing on Sky Box Office or "On Demand" through Sky or Virgin Media?

Currently there is no way to do this on FilmFlow, but we are working on adding this feature and we hope to have it available as soon as possible.

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Technical

FilmFlow looks odd on my computer. Why is this?

In order to make the best possible experience that we could for our users, we had to make choices about what we could and couldn't support in terms of internet browsers. If you are using quite an old browser then chances are you are not getting the full experience that FilmFlow has to offer. Browsers such as Internet Explorer 6 and Internet Explorer 7 will work on FilmFlow, but due to restrictions on certain things, they might not look as good as they would if you were using a modern browser.

If you use Internet Explorer to browse websites (this includes the AOL and BT Yahoo software) then you can make sure you have the latest version of Internet Explorer by visiting Microsoft's website. Alternatively you might like to try out an alternative browser such as Firefox or Google Chrome, which can offer more features and greater speed.

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Why should I bother to upgrade my web browser?

If you browse the web quite happily every day with no problems you might wonder why you should bother to upgrade your web browser to the latest version. The simple answer is newer browsers offer more security, faster speeds and more features to make browsing the web a much better experience.

Large websites such as Google, Facebook, YouTube and more are slowly starting to discontinue support for older browsers and the support they currently get from these websites is already starting to be limited. This means that if you don't upgrade then you will start to miss out on some great things that the web has to offer.

Upgrading is simple, fast and free! So unless you are limited by your IT department at work, you really don't have an excuse. ;)

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Certain features run slow. How can I speed them up?

FilmFlow makes extensive use of something called JavaScript in order to give you the best possible user interface and experience. Unfortunately the down side of this is that some of the visual effects may appear to stutter in certain browsers, or on computers that are not as powerful.

In our own testing we have found that FilmFlow tends to work the fastest on Google Chrome, followed by Firefox, and then finally Internet Explorer. If you are experiencing real problems with the visual effects within FilmFlow then we would recommend switching to a faster browser. After all, it won't just benefit you on FilmFlow, but for every other website too!

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FilmFlow looks all flashy/swishy! How is it all done?

Although all the 'back office' stuff was all designed by FilmFlow staff, the website that everyone see's uses a lot of open source scripts, and we would be more than happy to promote their work which has made our lives so much easier!

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